More spa unhappiness…
Here’s more bad press about spas and their package-deal hard sell tactics. This is a letter written by a disgruntled consumer to a local newspaper in Singapore.
I agree that many spas hard-sell their spa packages nowadays. I have always been against such aggressive sales tactics. They always spoil an enjoyable time at the spa and sometimes leave a bitter after-taste because your mood and time has been spoiled.
However, I don’t blame the sales girls as it’s their job to sell and it’s easily up to the consumer to reject the hard-sell and walk off. I do blame the spa owners and the spa industry though… why can’t they just concentrate on providing good service, upgrading the spa environment and ensuring excellent massage skills… and customers will just come back even without all the fancy sales techniques?
Wed, Nov 18, 2009my paper
Protect spa customers from dodgy sales tacticsIN AUGUST, I signed up for a package from a well-established spa and visited the spa thrice for facials.
During a visit, I was persuaded to add services to my package.
Although I rejected the offer, the staff member was insistent and offered me a lower rate, which I also turned down.
She then returned with her manager.
It was harder to refuse and I relented.
After my facial, the manager sat me down for half an hour, going through the profiles of customers who had signed up for packages worth several thousand dollars each.
For someone who had just started work, the amount was too high.
Also, did sharing other customers’ information with me constitute a breach of confidentiality? While it is fine for spa workers to recommend products and services to customers, they should stop once their offer is rejected.
My friends have also experienced such hard-sell tactics at other reputable spas.
Shouldn’t these businesses understand that people visit spas so they can relax?
The thought of having to face sales pitches during a treatment is a source of stress. Consumers have to be firm and not let spas push products down our throats, as it is our money that we are parting with.
More awareness needs to be raised about unethical sales tactics practised by spas.
Could more be done to protect consumers’ interests in such instances?
Ms Khoo Shu Hui
Article credit: http://www.divaasia.com/article/6144
Tags:
Related posts:
- Yet another beauty chain closes suddenlyBEAUTY chain Wax in the City has closed, leaving thousands...
- When spas go bad…If you are a regular spa goer, I’m sure you...
- Spa at Marina Square, SingaporeI recently enjoyed a 1 for 1 spa treatment offered...
