Hi: If you're new to this blog, you may want to subscribe to my RSS feed. It's easy and fast. Thanks for visiting and happy reading!

Thailand is well-known around the world for it’s polite people and good customer service standards. Spa and massage services are extremely popular among locals and tourists alike and there seems to be a small or large massage facility in every street in Bangkok offering the ever popular foot massage or Thai body massage.

Spa business is good and customer service has always been excellent where-ever you go; small and big massage facility alike. Until this one …

We were staying at the Amari Watergate hotel which is just a stone throw away from the Big C Complex, just opposite the Siam Square shopping mall. Both are popular tourist shopping malls and just next to the Big C Complex is the Indrana Spa.

Now, any seasoned tourist in Bangkok knows that if you’re looking for traditional Thai massage services, you can get them at any massage facility down the street and pay 1/3 the price for the same massage in a hotel spa. Unless you’re looking for Western-style massage services such as body wraps, aromatherapy, facials or hydro-massage, there’s really no need to use a hotel spa.

Indrana Spa is a fairly large non-hotel spa and I especially like their tag-line - 5 star massage services at 2 star prices. We walked into the spa and made enquiries with the receptionist. We were shown a spa menu and we deliberated about the packages we would like to take because the spa packages prices were indeed excellent. In fact, we were even planning our next few days activities around the spa packages we intend to take up here…

However, because of a prior dinner appointment, we decided that we’ll make our first treatment on the next day. What happen next shocked us … when the receptionist found out that we were not taking a spa package on the spot, the plastic smile she had on disappeared immediately and she literally snatched the menu from our hands! She continued to ignore us even when we were the only people at the reception area and wanted to tell her we were booking for tomorrow!

I had always recommended small and medium spa facilities in Bangkok because they offer excellent service at good prices. Never, ever had I been subjected to such rude and indifferent service attitude - expecially not so in Thailand!

Although this spa does indeed offer spa packages at good price, we decided to boycott this establishment. For the next few days, we bought multiple spa packages at an excellent spa establishment on the 6th floor of the Big C complex even though they cost more.

Spa consumers unite! Thumbs down to bad service!