Review: Spa Infinity, Singapore

I’ve always like a day spa that let you hang around and use the facilities as long as you like. My favourite was the this spa at Paragon shopping centre at Orchard Rd but I believe it has closed. I like spas that has hydrotherapy facilities, rest area, free-flow of food and drinks and great ambiance. Sometimes, it’s great to hang out and relax instead of swooping in and out of spas and have your relaxed mood spoiled by the crowd and noise outside.

I received a mailer for Spa Infinity. It has all that I wanted. Hydrotherapy facilities, rest area, in-house food and no time limit. What’s more, there was a promotion for $S39(US$25) per person. It was a irresistible offer and I made an appointment for the earliest weekend for my hubby and myself. We wanted to see if we can make this our regular spa hang-out.

The spa is located at the basement of Far East Shopping Centre at Orchard Rd, a shopping mall smack in the middle of the busiest shopping area in Singapore. We arrived at 5pm and walk into the stylish reception area of the spa. There were 4 people at the reception; 2 Chinese men, a Malay lady and a Caucasian man. That’s where the start of the bad impression began.

None bothered to look up nor greet me. It took a minute before the lady eventually looked up to greet me and acknowledge my appointment. A man took over and ushered us to the respective changing room.

Perhaps, I could better describe it as the locker room cum changing room cum dressing room in a space slightly bigger than a bedroom. Next to it is the wet area where there is a jacuzzi pool, a sauna, a steam room, 2 showers and 2 toilets. There were 3 guests in the jacuzzi and I would definitely need to squeeze in next to a stranger if I decide to join them. All in, only elbow room for everyone if there are more than 5-6 guests moving in the area due to the tight corners.

Hydro facilities
The hot and cold pool – just nice for 4 people – more will be a squeeze

Suana
See-through Sauna room – A nice designer touch interior deco

We next meet at the rest lounge which consisted of about 6 sofa sets as well as 6 recline leather seats for watching TV. Very soon, we were called and 2 Chinese ladies lead us to our individual massage rooms. The massage rooms are small and just right for a single bed. My masseur uses Chinese Zhi Ya (Finger accupressure) method and was a bit rough in her handling but was generally alright.

My hubby  came out complaining he had a masseur straight from the twilight zone. She was a huge frame Chinese woman who insisted on practising deep finger and elbow massage on all the vulnerable areas; neck, shoulder blades and hip bones. She even deep-pressed his leg’s calf muscle which resulted in pain even after 2 days. Although he has a high threshold for pain, he had to ask the masseur to use less pressure and her answer was to promptly increase the pressure and at the same time, insisted he had not been sleeping well or adopting a wrong walking posture.

On another occasion, she noticed a tight spot in his back muscle. Instead of increasing stroke frequency or pressure, she literally started pounding that spot with clenched fist.  Pound, pound, pound pound…. as if she would be able to pound the tightness away!

As connoisseur of  good massage and spa, we know the difference between a good and bad massage. This was obviously a wannabe masseur masquerading as a Chinese acupressure expert.

We met at the rest lounge again and decided we would like some food; as was promised in the promotion mailer. Instead, we were told that food was served only on weekdays but would make an exception for us. However, almost all food on the menu had been served out leaving us only with sandwiches.

By then, our impression of this spa had drop to almost ankle level and the fact that food was not available even when promised simply reinforce our belief that this is one spa we will not be visiting again. We were glad to pay up and make our way out to look for food in the vicinity. We even jokingly said that we’ll probably need to look for a real masseur to undo the damage the spa’s masseurs had done to us!

This was one spa we came with high expectations but left with little.

Location of Spa Infinity 545 Orchard Road , B1-22 Far East Shopping Centre, Singapore 238882
Size: Mid-size spa with private massage and facial treatment rooms. Showers not available en-suite. Advertised as being 9000sqf but certainly does not feel that spacious
Facilities:
Hot/cold pool, sauna and steam rooms, rest lounge, food cafe
Friendliness: Polite but not pro-active
Pricing: Starts from S$39 for a promotion with use of facilities and 45mins massage. Normal prices start at S$75 and include other facial and chiropractic treatments as well.

Pix credit: http://www.spainfinity.com.sg

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